Policy Number: UAECP-2025-019
Last Updated: 21 February 2025
Effective Date: 21 February 2025
This Privacy Policy outlines how UAE Carpenter (“we,” “our,” or “the Company”) collects, uses, stores, and protects your personal information when you access our website or use our carpentry services within Dubai. By using our services, you agree to the terms described in this policy. We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with applicable laws in the United Arab Emirates.
We collect information to provide you with high-quality carpentry services and to ensure smooth communication and service delivery. The information we collect includes personal details such as your full name, phone number, and location or address, which you voluntarily provide when booking a service or requesting a quotation. We may also collect additional service-related information that helps us understand the nature of your carpentry needs, such as project measurements, material preferences, or photos you choose to share.
In addition to personal information, we may gather non-personal data automatically when you visit our website. This information may include your device type, browser details, IP address, pages you view, time spent on the website, and general website activity patterns. These analytics help us understand website performance and improve user experience. Furthermore, when our team visits your property to provide a service, we may record details relevant to the job, including measurements, structural observations, and location-specific notes necessary for completing the work effectively.
Your information is used primarily to deliver the carpentry services you request from us. This includes managing bookings, scheduling appointments, assigning carpenters, and ensuring proper communication throughout the service process. We also use your information to maintain internal records, track project progress, and enhance the quality of our services.
In addition, your data may be used to process payments, issue invoices or receipts, and maintain documentation for accounting or service-related purposes. We may analyze website activity and customer behavior to improve the design, performance, and security of our website. Occasionally, we may use your information to send service-related updates, confirmations, or follow-up messages—for example, to verify completed work or request feedback.
We respect your privacy and do not sell, rent, or trade your personal information with third parties. However, we may share limited information with trusted service providers who assist us in delivering carpentry work, such as subcontractors or technical specialists. This sharing is done strictly on a need-to-know basis and only when required for completing your service request.
We may also disclose your information if mandated by law, government authorities, or regulatory requirements in the UAE. In situations involving potential fraud, security risks, or threats to safety, we may share information with law enforcement agencies or relevant authorities to protect the interests of the Company and our customers. All shared information is handled with confidentiality and used solely for legitimate purposes.
We take data security seriously and implement strict measures to ensure your information is protected from unauthorized access, misuse, or disclosure. Your data is stored in secure digital systems with restricted access, and only authorized personnel are permitted to handle personal information. We regularly review and update our security protocols to maintain a high level of protection.
Your personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy, including completing services, maintaining internal records, and complying with legal obligations. Once data is no longer required, it is securely deleted or anonymized to prevent misuse.
Our website may use cookies, tracking scripts, and analytics tools to enhance your browsing experience. Cookies allow us to recognize your device, remember your preferences, analyze website performance, and identify areas for improvement. Tracking technologies help us understand how visitors navigate through the website, which pages are most popular, and how long users stay on each page.
You may choose to disable cookies through your browser settings; however, doing so may limit certain website features or affect its performance. By continuing to use our website, you consent to the use of cookies and similar technologies as described in this policy.
We believe in transparency and ensuring that you have control over your personal information. You have the right to request access to the information we hold about you, and you may also request corrections if any details are incomplete or inaccurate. Under certain circumstances, you may request the deletion of your personal data, provided it does not interfere with legal or operational requirements.
You may also withdraw your consent for receiving promotional or service-related messages at any time by notifying us through our phone number. All such requests will be processed in accordance with UAE privacy laws and completed within a reasonable timeframe.
Our website may contain links to external websites or resources operated by third parties. These websites have their own privacy practices and policies, which may differ from ours. We do not control and are not responsible for the content, security, or privacy practices of third-party sites. We recommend reviewing the privacy policies of any external websites before providing personal information or engaging with their services.
Our services are intended for adults and individuals who are legally able to request home or commercial carpentry services. We do not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has provided personal data, we will take steps to delete such information promptly.
We may update or revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service operations. Any updates will be posted on our website with a revised effective date. We encourage users to review the policy regularly to stay informed about how their information is protected.
If you have questions, concerns, or requests related to this Privacy Policy, or if you would like to access, update, or delete your information, you may contact us through the phone number listed on our website. Our team is available to assist with privacy-related queries and will respond as soon as possible.
